Horse shoe wedding arch, Love Art designs, Prop Hi
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TERMS & CONDITIONS

 

All clients must agree to the following terms and conditions as well as our instructions of use when hiring from Love Art Designs. It is the client’s responsibility to take charge of and care for the hired equipment and to ensure any other persons involved in using the hire equipment are aware of these terms and conditions.

 

 

 

Booking 

Visit our "Ordering and Booking" Page.                                            

Alternatively, you can contact us via our Facebook page or give us a ring on: 07792 733 399.

 

 

Payments

Once we have agreed on the availability of your desired items for the date of your event,

We will then send you an invoice via email and ask you to secure your booking.

To secure your booking, you will be required to pay a non-refundable deposit of 30% of the total of your invoice.

The remaining balance will be due 10 days prior to the date of your event.

You can pay via bank transfer or cheque.

You will find the BAC payment details on your invoice.

If for any reason you do not pay the outstanding balance by the given due date and do not cancel before the specified time, then we reserve the right not to deliver your items however you will still be liable to pay the total invoice value in full.

 

 

 

Cancellation

If for any reason you need to cancel, you will be required to do so in writing either by email, post or via our website contact page.

In the event of a cancellation, you will forfeit your deposit.

You will also be liable for the total invoice amount in full if you do not cancel within 10 days prior to the event.

If some items were to be damaged by another client before your event, we would do our best to offer you a replacement but if this option was not suitable, we would refund you the total amount of your deposit along with any amount already paid towards your invoice.

We do not accept any liability arising from such event.

 

Pick up and Drop off

Props and games can be collected and brought back by the client via prior arrangement.

If you decide to collect the props yourself, you need to make sure that you have a van big enough to fit them in. Most of our props sizes are on our website, but don’t hesitate to contact us for more information.

If you decide to come a pick up the props yourself, we will help you to load them in your van and show you how to set it up safely. We cannot be held responsible for any injury or damage caused by the use of our props while they are on hire.

You will be responsible for bringing the props back at a date and time previously agreed.

 

 

Delivery and collection

Delivery and Collection charges are calculated from and to Great Torrington, Devon, UK; and are subject to minimum hire amounts.

 

Distance from Torrington ( EX38 7DN)               Minimum Hire Amount                     Price per miles

0 to 20 miles                                                                               £300                                                 £2.00

20 to 30 miles                                                                            £300                                                 £2.00

30 to 50 miles                                                                           £300                                                 £3.00

 

We will deliver your goods the day before your event to ensure that everything goes smoothly. However, you will accept all responsibility if you want your goods to be delivered on the day of the event. Although we will always make every effort to arrive in plenty of time to set up the equipment, in the event of any unforeseen circumstances beyond our control, we cannot be held responsible.

 

It is the responsibility of the hirer to ensure that the owners of the venue agree for our props to be used in their premises and that there is easy access to the venue for unloading (delivery) and loading (collection) of the equipment. If there are any issues such as no parking on site, stairs and/or any other issues, these should be reported to us 10 days prior to the day of the hire to enable us to make any arrangements where necessary.

It is also the responsibility of the hirer to ensure that the props hired will fit in the venue.

 

 

Our equipment will be set up by us upon delivery and should not be moved or altered in any way prior to us dismantling for collection unless prior agreement has taken place in writing.

 

We will advise you of the delivery and collection times in advance so that you can be present and sign the delivery/collection form. This can take up to 45 minutes as we will need to inspect the goods with you or with the person of your choice and agree on their condition at the start and at the end of hire by signing the forms.

If the goods are not in the same satisfactory condition as on delivery, the damage will be wrote down and you as the hirer will be liable to pay for the damage as agreed on your customer order form.

If no one is present at the agreed delivery point to receive the goods and sign the forms, we will not be able to leave the items at the venue and no refund will be given.

 

 

Damaged items

We spend a lot of time and effort designing and creating our games and props. We therefore take very good care of every single one of our creations and expect the hirer to do the same.

This is why, if any of the items are damaged or broken, we will work out the cost of the damage and you will be invoiced and required to pay in full within 5 working days. Note that we can charge you up to 20 times the hire price stated on our website to cover the cost of repairing/replacing the items.

 

 

 

Charity events and Promotions

When our games and props are hired for charity or fund raising events we may be able to offer a reduced price at our own discretion upon receipt of evidence of the registered charity and event.

 

However, the event organiser will still be liable to pay for the costs for any damage, breakages or loss of our stock.

The same rules also apply for any promotion we may offer.

 

 

 

Health & Safety

Love Art Designs are a hire or sale only company and supervision is not included in our service. It is the full responsibility of the hirer to ensure that all guests are made aware of and adhere to the terms and conditions of use and that all children are fully supervised.

We have full instructions of use for each piece. You will be given the instructions of use prior to your event and asked to sign that you have understood and agreed to them on your customer order form.

Love Art Designs will not accept any responsibility for any injury or damage caused during use of our equipment. This is why you will be asked to sign a waiver of liability before using our equipment. We will ask you to check the equipment with us once it has been set up and sign to confirm you are happy with everything before we leave the premises.

Space Hoppers and Sack Race are considered to be a sporting activity. We do not accept any liability for any injury or damage caused during the use of these items. It is the client’s responsibility to make sure that everyone using them is fully aware of the risks and the instructions of use.

 

Risk assessments are available upon request.

 

Photos

We would be delighted to receive any photos of your events with our games and props. If you do decide to share them with us, we may ask your permission to use them in our advertisement. This is entirely up to you and we will understand if you would rather not.

Likewise, you will need our authorization if you want to use any photos of our items in any way other than personal use.

 

Terms and Conditions

 

 

 

Cookies and Data Protection Policy

 

Cookies

Cookies allow us to do multiple things to enhance and improve your browsing experience on our website.

We use cookies to track visitors to our website; these details are in no way personal details and will never be shared. Using these cookies, we can improve the performance of our website for you, the user.

We also use cookies in order to geo-target specific users to make websites more personal.

By using Love Art Designs website, you consent to the usage of data captured by the use of cookies. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

 

Data Protection Policy

 

Love Art Designs is a sole trader business run by Celia Lancaster, providing prop and games for hire and for sale.

 

As of 25 May 2018 the new General Data Protection Regulations comes into force. The following represents our commitment to adhere to this regulation.

 

- Love Art Designs do not sell, trade, or rent Users personal identification information to others.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

- Your data will be stored securely in a password protected computer to guard against any misuse or theft of data. Any information collected on paper will be kept securely for the amount of time required by HMRC. It will then be shredded and burnt.

 

- We will be transparent and fair in how we collect personal information and record this. This means we will only collect information that is necessary to provide you with the service you require.

 

- We will never share your information with any other parties except with your express permission (e.g. if you required us to give your details to another trusted supplier) or if required by law to do so.  

 

- We take responsibility for keeping information we have collected about you up to date. However, do please let us know of any changes in your personal details, such as contact details, in order to facilitate this.

 

- Information about you will only be held for as long as it is required and according to statutory retention periods. When your information is no longer needed, then we will securely dispose of it.  

 

- General data is collected by our website and Facebook page to indicate number of visits, but it does not show any personal information.  

 

- We may provide links to other websites within the Blogs section and in shared Facebook links. We aim to ensure that these are reputable websites but they are external content that is not under the remit of our Data Protection Policy. If you have any concerns, please get in touch to report these, and check out the Policy of the websites concerned if in doubt.