Horse shoe wedding arch, Love Art designs, Prop Hi
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Terms and Conditions

 

 

All clients must agree to the following terms and conditions as well as our instructions of use when hiring from Love Art Designs. It is the client’s responsibility to take charge of and care for the hired equipment and to ensure any other persons involved in using the hire equipment are aware of these terms and conditions.

 

 

 

Booking 

Visit our "Ordering and Booking" Page.                                            

Alternatively, you can contact us via our Facebook page or give us a ring on: 07792 733 399.

 

 

Payments

Once we have agreed on the availability of your desired items for the date of your event,

We will then send you an invoice via email and ask you to secure your booking.

To secure your booking, you will be required to pay a non-refundable deposit of 30% of the total of your invoice.

The remaining balance will be due 10 days prior to the date of your event.

You can pay via bank transfer or cheque.

You will find the BAC payment details on your invoice.

If for any reason you do not pay the outstanding balance by the given due date and do not cancel before the specified time, then we reserve the right not to deliver your items however you will still be liable to pay the total invoice value in full.

 

 

 

Cancellation

If for any reason you need to cancel, you will be required to do so in writing either by email, post or via our website contact page.

In the event of a cancellation, you will forfeit your deposit.

You will also be liable for the total invoice amount in full if you do not cancel within 10 days prior to the event.

If some items were to be damaged by another client before your event, we would do our best to offer you a replacement but if this option was not suitable, we would refund you the total amount of your deposit along with any amount already paid towards your invoice.

We do not accept any liability arising from such event.

 

 

Delivery and collection

Delivery and Collection charges are calculated from and to Great Torrington, Devon, UK; and are subject to minimum hire amounts.

 

Distance from Torrington ( EX38 7DN)               Minimum Hire Amount                     Price per miles

0 to 20 miles                                                                                 £45                                                 £2.00

20 to 30 miles                                                                            £100                                                 £2.00

30 to 50 miles                                                                           £200                                                 £2.00

 

We will deliver your goods the day before your event to ensure that everything goes smoothly. However, you will accept all responsibility if you want your goods to be delivered on the day of the event. Although we will always make every effort to arrive in plenty of time to set up the equipment, in the event of any unforeseen circumstances beyond our control, we cannot be held responsible.

 

It is the responsibility of the hirer to ensure that the owners of the venue agree for our props to be used in their premises and that there is easy access to the venue for unloading (delivery) and loading (collection) of the equipment. If there are any issues such as no parking on site, stairs and/or any other issues, these should be reported to us 10 days prior to the day of the hire to enable us to make any arrangements where necessary.

It is also the responsibility of the hirer to ensure that the props hired will fit in the venue.

 

 

Our equipment will be set up by us upon delivery and should not be moved or altered in any way prior to us dismantling for collection unless prior agreement has taken place in writing.

 

We will advise you of the delivery and collection times in advance so that you can be present and sign the delivery/collection form. This can take up to 45 minutes as we will need to inspect the goods with you or with the person of your choice and agree on their condition at the start and at the end of hire by signing the forms.

If the goods are not in the same satisfactory condition as on delivery, the damage will be wrote down and you as the hirer will be liable to pay for the damage as agreed on your customer order form.

If no one is present at the agreed delivery point to receive the goods and sign the forms, we will not be able to leave the items at the venue and no refund will be given.

 

 

Refundable deposit and damaged items

We spend a lot of time and effort designing and creating our games and props. We therefore take very good care of every single one of our creations and expect the hirer to do the same.

This is why, a refundable damage deposit of £100 will be required for hired items.

If any of the items are damaged or broken, we will work out the cost and use the deposit towards repairing/replacing the item(s).

If the deposit does not cover the cost of the damage, you will be invoiced and required to pay in full within 5 working days. Note that we can charge you up to 20 times the hire price to cover the cost of repairing/replacing the items.

If the items are in a satisfactory condition on collection, your refundable deposit will of course be refunded in full within 5 working days, either by PayPal, bank transfer, cash or cheque.

 

 

Charity events and Promotions

When our games and props are hired for charity or fund raising events we may be able to offer a reduced price at our own discretion upon receipt of evidence of the registered charity and event.

 

We will, however, still ask for a refundable £100 damage deposit and the event organiser will be responsible for any damage, breakages or loss of our stock. The same terms apply as in our “refundable deposit and damaged items” section.

The same rules also apply for any promotion we may offer.

 

 

Health & Safety

Love Art Designs are a hire or sale only company and supervision is not included in our service. It is the full responsibility of the hirer to ensure that all guests are made aware of and adhere to the terms and conditions of use and that all children are fully supervised.

We have full instructions of use for each piece. You will be given the instructions of use prior to your event and asked to sign that you have understood and agreed to them on your customer order form.

Love Art Designs will not accept any responsibility for any injury or damage caused during use of our equipment. This is why you will be asked to sign a waiver of liability before using our equipment. We will ask you to check the equipment with us once it has been set up and sign to confirm you are happy with everything before we leave the premises.

Space Hoppers and Sack Race are considered to be a sporting activity. We do not accept any liability for any injury or damage caused during the use of these items. It is the client’s responsibility to make sure that everyone using them is fully aware of the risks and the instructions of use.

 

Risk assessments are available upon request.

 

Photos

We would be delighted to receive any photos of your events with our games and props. If you do decide to share them with us, we may ask your permission to use them in our advertisement. This is entirely up to you and we will understand if you would rather not.

Likewise, you will need our authorization if you want to use any photos of our items in any way other than personal use.